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Responsible gambling support in Alberta

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Reviewed by Alberta Gambling Guide editorial teamUpdated Checked

You must be 18+ to gamble legally in Alberta. If gambling is causing problems for you or someone you know, the resources below are free and confidential.

Sources for this page (9)
  • The GameSense Info Line (1-833-447-7523) is Alberta's responsible-gambling information line, run by GameSense (an AGLC program); it is staffed Tuesday-Wednesday 10am-5pm and Thursday-Saturday 1pm-8pm. [1]
  • AGLC's Self-Exclusion Program lets a person enrol for land-based casinos/REC facilities, regulated iGaming platforms, or both, for a term of 6 months, 1 year, 2 years or 3 years. [2]
  • Alberta operates a single, centralized self-exclusion program administered by AGLC that covers both land-based gaming facilities and iGaming sites under one enrolment; registered operators must not permit a self-excluded person to play and must honour the exclusion. [3], [4], [5], [6]
  • Alberta Health Services' Addiction Helpline (1-866-332-2322) is a 24-hour, 7-day-a-week confidential service providing support, information and referrals to Albertans experiencing addiction concerns, including problem gambling. [7]
  • AiGC's official 'Get Help' page lists 211 Alberta (call or text 211, or use online chat, available 24/7 in multiple languages) as its primary listed contact for gambling support and referrals; this is a general referral service, not a gambling-specific hotline. [8]
  • Section 34.8 of the Gaming, Liquor and Cannabis Regulation requires every registered iGaming operator to: implement policies to identify, prevent and reduce the risk of player harm; give players access to information for informed decisions; monitor player risk profiles and behaviour; make assistance readily available to at-risk players and intervene when one is identified; provide players, from account creation onward, a clear and accessible way to set monetary and time limits on their iGaming activity, with reminders about that ability; require players to affirm fitness to play before participating; and prominently display and provide clear access to a self-exclusion program. [3]
  • Under the SRIG's Centralized Self-Exclusion standard, registered operators must connect via API to AGLC's centralized self-exclusion system, block enrolled persons from registering an account or logging into one, and provide a mechanism to return a self-excluded player's unused account balance on request. Once a player self-excludes, any open wager is brought to an end: the operator must refund the wager if the player enrolled in the self-exclusion program prior to the commencement of the event or series of events on which the wager's outcome is determined, but is not required to refund it if the player enrolled after that event or series had already begun. [6]
  • The minimum age to gamble on an iGaming site in Alberta is 18; the Gaming, Liquor and Cannabis Act defines a 'minor' as a person under 18 years of age. [9], [4]

GameSense Info Line

The GameSense Info Line (1-833-447-7523) is Alberta's responsible-gambling information line, run by GameSense — an AGLC program. It's staffed Tuesday–Wednesday 10am–5pm and Thursday–Saturday 1pm–8pm.

AGLC Self-Exclusion Program

AGLC runs a single, centralized self-exclusion program that covers land-based casinos and gaming centres, regulated iGaming platforms, or both, under one enrolment. Registered iGaming operators must honour it and are not permitted to let a self-excluded person play. Enrolment terms run 6 months, 1 year, 2 years or 3 years.

Operators must connect to AGLC's centralized self-exclusion system directly (by API) and block an enrolled person from registering or logging in. Once someone self-excludes, any open wager ends immediately, and the operator must return the unused account balance on request. Whether an open wager itself is refunded depends on timing: it's refunded if you enrolled before the event or series of events the bet depends on had started, and not refunded if you enrolled after that event or series had already begun.

Addiction Helpline (Alberta Health Services)

The Addiction Helpline (1-866-332-2322) is a 24/7 confidential AHS service providing support, information and referrals to Albertans experiencing addiction concerns, including problem gambling.

211 Alberta

AiGC's own "Get Help" page lists 211 Alberta (call or text 211, or use online chat, available 24/7 in multiple languages) as its primary listed contact for gambling support and referrals. It's a general referral service, not a gambling-specific hotline.

What registered operators must provide

Alberta's regulation requires every registered iGaming operator to run policies that identify and reduce player harm, monitor player risk and behaviour, and make assistance available and intervene when a player may be at risk. Concretely, operators must give players a clear way to set monetary and time limits from account creation onward, with reminders about that ability; require players to affirm they're fit to play before each session; and prominently display and provide clear access to the self-exclusion program.

Where to check eligibility and account rules

See gambling age and eligibility for the full account-creation rules, and Alberta's advertising rules for the responsible-gambling message every promotional surface is required to carry. For status on a specific operator, see the operator registry.

Sources

  1. GameSense Alberta (AGLC) — Contact Us | GameSense Alberta Checked
  2. GameSense Alberta (AGLC) — Self-Exclusion Program | GameSense Alberta Checked
  3. Alberta King's Printer / Government of Alberta — Gaming, Liquor and Cannabis Regulation, AR 143/96 (Office Consolidation, up to AR 135/2026) Checked
  4. Government of Alberta (Service Alberta and Red Tape Reduction) — Fact Sheet - Alberta iGaming Checked
  5. Alberta iGaming Corporation (AiGC) — Responsible iGaming | AiGC Checked
  6. Alberta Gaming, Liquor and Cannabis Commission (AGLC) — Standards and Requirements for Internet Gaming (SRIG) Checked
  7. Alberta Health Services (AHS) — Addiction Helpline Checked
  8. Alberta iGaming Corporation (AiGC) — Get Help with Problem Gambling in Alberta | AiGC Checked
  9. Alberta King's Printer / Government of Alberta — Gaming, Liquor and Cannabis Act, RSA 2000, Chapter G-1 (consolidated, includes 2025 c I-0.2 and 2026 amendments) Checked
What each source supports
  • The GameSense Info Line (1-833-447-7523) is Alberta's responsible-gambling information line, run by GameSense (an AGLC program); it is staffed Tuesday-Wednesday 10am-5pm and Thursday-Saturday 1pm-8pm. [1]
  • AGLC's Self-Exclusion Program lets a person enrol for land-based casinos/REC facilities, regulated iGaming platforms, or both, for a term of 6 months, 1 year, 2 years or 3 years. [2]
  • Alberta operates a single, centralized self-exclusion program administered by AGLC that covers both land-based gaming facilities and iGaming sites under one enrolment; registered operators must not permit a self-excluded person to play and must honour the exclusion. [3], [4], [5], [6]
  • Alberta Health Services' Addiction Helpline (1-866-332-2322) is a 24-hour, 7-day-a-week confidential service providing support, information and referrals to Albertans experiencing addiction concerns, including problem gambling. [7]
  • AiGC's official 'Get Help' page lists 211 Alberta (call or text 211, or use online chat, available 24/7 in multiple languages) as its primary listed contact for gambling support and referrals; this is a general referral service, not a gambling-specific hotline. [8]
  • Section 34.8 of the Gaming, Liquor and Cannabis Regulation requires every registered iGaming operator to: implement policies to identify, prevent and reduce the risk of player harm; give players access to information for informed decisions; monitor player risk profiles and behaviour; make assistance readily available to at-risk players and intervene when one is identified; provide players, from account creation onward, a clear and accessible way to set monetary and time limits on their iGaming activity, with reminders about that ability; require players to affirm fitness to play before participating; and prominently display and provide clear access to a self-exclusion program. [3]
  • Under the SRIG's Centralized Self-Exclusion standard, registered operators must connect via API to AGLC's centralized self-exclusion system, block enrolled persons from registering an account or logging into one, and provide a mechanism to return a self-excluded player's unused account balance on request. Once a player self-excludes, any open wager is brought to an end: the operator must refund the wager if the player enrolled in the self-exclusion program prior to the commencement of the event or series of events on which the wager's outcome is determined, but is not required to refund it if the player enrolled after that event or series had already begun. [6]
  • The minimum age to gamble on an iGaming site in Alberta is 18; the Gaming, Liquor and Cannabis Act defines a 'minor' as a person under 18 years of age. [9], [4]